Reference

Legal terms for your pol4d account

pol4d puts the Legal terms for account access, wallet activity and personal data in one place, so you can check the rules before opening an account.

Indonesia termsAccount accessData requestsPayment records
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pol4d Legal terms for your pol4d account
CONTACT ROUTES

Get clear help with Legal questions

A direct contact route helps when a Legal question affects your account, payment record or access request. Keep your registered phone details ready so we can locate the correct account without asking you to send a password. Our support path sits close to the account and cashier areas, allowing you to raise a receipt question, explain a wallet-status issue or ask which wording applies where local law permits.

Team online

Account terms

Ask us to clarify a clause before you complete phone verification or continue with account access. We can point you to the relevant Legal wording and explain which account detail is needed for the request, without asking for your sign-in password.

Payment records

Send the payment reference and method when a DANA, OVO, GoPay or QRIS record does not match your account view. For bank transfer or virtual account questions, include the receipt details so our team can compare the transaction status.

Access questions

If a location or eligibility check interrupts access, contact us before creating another account. We will explain the available Legal route where local law permits and identify whether the issue relates to location, phone verification or information held on your account.

DATA PRACTICE

See how we handle your account data

Legal clarity also means showing what happens to information after you open an account.

Data handling

We handle the details connected with your account, phone verification and payment references for account administration, access checks and support responses. A DANA, OVO, GoPay or QRIS reference may be needed to trace a payment question, so send only the details relevant to that request.

Cookies

Cookies can keep a session active, remember a selected language or help us understand whether a Legal page was opened correctly. You can manage cookies through your browser settings, although changing them may affect sign-in continuity or the way account pages load.

Account security

Use a private device session, protect your phone and never share your password or verification code. If you suspect that another person accessed the account, contact us promptly and include the registered phone number so we can follow the correct security path.

Retention

We keep account, support and payment records only for the period needed for account administration, dispute handling, security checks or applicable legal duties. A retention question can be sent through our contact route, and we will explain what can be removed or must remain.

Correction requests

If your name, phone detail or another account field is inaccurate, ask us to correct it rather than opening a second account. We may request a matching verification step before changing the record, which helps prevent an unauthorised person from altering your details.

Who to contact

Use the account support path for Legal, privacy or payment-record questions and describe the requested change in plain English. Include the page or clause involved, your registered phone detail and any relevant receipt, but do not include your password or one-time verification code.

Legal answers for Indonesian account holders

These Legal questions cover the points we hear most often before account access: jurisdiction, personal data, cookies, payment records and correction requests. The answers apply to the wording shown on this page, while a specific account case may require a contact request with your registered phone detail. Eligibility depends on local law.

The Legal page covers account opening, phone verification, permitted access, payment records, cookies, data handling, retention and contact requests. It also explains how we address corrections or access questions when eligibility depends on local law or where local law permits.

Access depends on local law, your location and the account details you submit. Where local law permits, you can begin the account path with the requested phone verification. If an eligibility check interrupts the process, contact us before creating another account.

These payment names identify possible records connected with an account, not a change to the Legal terms. If a wallet receipt needs checking, send the relevant reference. Bank transfer and virtual account records can be handled through the same account support route.

We may use the account details and phone verification information needed to administer access, respond to support requests and compare payment records. Send only relevant details when contacting us, and never include your password or one-time verification code.

Cookies may remember a session, language choice or page preference and can help the Legal page load correctly. You can adjust cookie settings in your browser. Some changes may interrupt sign-in continuity or require you to enter your account details again.

Use the account support route and describe the field that needs correction, such as a phone detail or name. We may ask for a matching verification step before making the change, so another person cannot alter your account record.

We retain account, payment and support records for the period needed for administration, security checks, dispute handling or applicable legal duties. You can ask about a specific record through support, and we will explain whether it can be removed or must remain.

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